My RYOBI benefits & extended warranty for RYOBI tools

Last update: 13/09/2023, 10:07

Registering your tool in My RYOBI gets you extended warranty for ONE+, 36V and 12V tools, plus various other benefits.

We recently launched a new and improved My RYOBI program. Not only does it look a little different, but now it contains new features for members. While your login details stay the same, you’ll now be able to earn/receive new offers from RYOBI – and more.

How does My RYOBI work?

How to create an account	To create a My RYOBI account, go to my.ryobi.com.au and fill in some basic personal details. You'll then receive an email to verify your email address. Once you've verified the email, you can access My RYOBI to login and register as many tools as you like.
Benefits to signing up to My RYOBI	It provides an enhanced product experience - with the ability to register your eligible tool for extended warranty, and friendly advice and help with assembly, how-to videos and maintenance tips, ensuring you get the most out of your RYOBI product. You'll also be first to hear about new products and receive access to competition, promotions and surprise and delights.
Can I add older tools to My Tool Bag?	Older tools, even those that are outside of their warranty, can be registered in your My Tool Bag - so you can have your whole tool shed logged in the one place for your convenience.
How to receive offers, entry to competitions & maintenance communications	Opt-in to email communications via My RYOBI, or call us on 1300MYRYOBI (1300 697 9624) for assistance in updating your preference.
Are there points and tiers?	The program doesn't currently offer points or tiers.
Do I have to pay to be a member?	No, you do not have to pay. It's open to all!

New My RYOBI Program

I already have a My RYOBI account, do I need to sign up again?	No, your account will remain the same, so log in as per usual. There is nothing additional you need to do.
Do I need to log in to a new portal?	No, log in via the usual method at my.ryobi.com.au/s/login
How does this vary from the previous My RYOBI program?	My RYOBI provides added value beyond what was previously offered, including maintenance tips and assembly, how-to advice, new product notifications, extended warranty, My Tool Bag (Register Ryobi Tool), promotions and competitions, surprise and delights, and tailored communications and content.
Do I need to anything different to apply for an extended warranty?	No, register your products within the My Tool Bag component of the portal to apply for the extended warranty.

My RYOBI Extended Warranty

Which tools are eligible for the extended warranty?	All RYOBI Cordless Power Tools (ONE+, 36V and 12V skins) are eligible for a standard 4-year replacement warranty. To be eligible for an additional 2-year extended warranty, these Cordless Power Tools need to be purchased from Bunnings after 1 June 2017, and registered on a My RYOBI account with a valid proof of purchase, within 30 days of the purchase date
I bought RYOBI tools before 1 June 2017, are they eligible for the extended warranty?	Only tools purchased after 1 June 2017 are eligible for extended warranty. You can still register tools bought before this date in My RYOBI for the other added benefits, which comes with a 2-year replacement warranty.
I registered my tool but have not received an extended warranty.	To be eligible, your tool must be purchased from Bunnings, with a valid proof of purchase, and must be registered to a My RYOBI account within 30 days of purchase. Tools not purchased from Bunnings do not qualify for a standard warranty or extended warranty.
What is a valid proof of purchase?	A valid proof of purchase is a photo (jpg, gif, png or PDF) of your original Bunnings receipt where the date of purchase, location and tool details are visible in the same photo. For long receipts, it is advisable to fold the receipt to display these. If your tool was purchased somewhere other than Bunnings, then a photo of the receipt can still be uploaded when registering, but the tool will not be eligible for an extended warranty.
Where can I find the model number of my tool?	Your model number is located on the rating plate on your tool - this location varies depending on which tool you have. The model number is always in the top right of this plate and begins with a letter - i.e: R.
Why do I need to provide a serial number?	A serial number is provided to identify your exact tool in the event of a warranty claim or theft.
Where can I make a warranty claim?	All warranty claims can be made at your local Bunnings by returning your product along with the Bunnings receipt.