How can we help?

• If you're experiencing a loss of suction from your Ryobi 18V ONE+ HP Brushless Stick Vacuum, it may be because the dust canister's rubber seal is dislodged or loose.
• It's important that the canister seal is present and correctly seated, with both canister springs external to the seal’s placement.
• With the seal correctly positioned and both canister springs external and visible to its placement, your vacuum should return to effective and efficient cleaning.
• If your seal has become dislodged and is missing please follow below steps and a new seal will be sent to you from RYOBI customer service.

The following models have been identified as likely to experience easy dislodgement of the seal. Please check model number and manufacture date:

1) The model numbers:

 2)  The manufacture date:
Of the above models only those manufactured within this manufacture date range may be impacted

Step 1: Check the model and manufacture date on the product and see if it's within the range of provided above dates.

Step 2: Please call the RYOBI Customer Service Team and ask for part number 544997002. The replacement seal will be sent to you at no cost.

RYOBI Customer Service:

1300 859 017

Customerservice@ttibrands.com.au

Step 3: Please watch above video on how to insert seal.

• For maximum performance, the dust cup, filter, filtration system and rollers bars should be cleaned regularly.
• Not maintaining these parts will cause a loss of suction
• Learn how to maintain your Vacuum parts: how to maintain a RYOBI 18V Stick Vacuum